Refund / Return Policy

At Luxesai, we are committed to providing our customers with high-quality fashion products, including wigs, clothing, shoes, and accessories. Your satisfaction is our priority, and this Refund and Return Policy outlines the process for returns, exchanges, and refunds to ensure a fair and transparent experience. By purchasing from Luxesai, you agree to comply with the terms stated below.

Eligibility for Returns
Products are eligible for return or exchange within a specific period from the date of delivery, provided they are in their original condition. Items must be unused, unworn, unwashed, and in the same packaging as received. Products that show signs of damage caused by the customer, altered tags, or missing original packaging may not be eligible for a return or refund. Certain items, such as final sale or intimate products, may be non-returnable, and this will be clearly indicated at the time of purchase.

Return Process
To initiate a return or exchange, customers should follow the instructions provided on our website. Returns should be accompanied by proof of purchase, such as an order confirmation or invoice. Customers are responsible for returning the items using a secure and trackable shipping method to prevent loss or damage during transit. Luxesai reserves the right to refuse returns that do not comply with the stated conditions.

Refunds
Once your returned item is received and inspected, Luxesai will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method used during the purchase. The time required for the refund to reflect in your account may vary depending on your bank or payment provider. Luxesai is not responsible for delays caused by third-party financial institutions.

Exchanges
If you wish to exchange a product for a different size, color, or style, the exchange request must follow the same process as a return. Exchanges are subject to product availability. If the desired replacement item is not available, Luxesai may offer a store credit or refund at its discretion.

Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, please contact Luxesai immediately after delivery. Proof of damage or defect, such as photographs, may be required. We will provide instructions for returning the item and ensure a replacement, exchange, or refund is processed promptly.

Shipping Costs for Returns
Unless the return is due to a damaged or defective product, customers are responsible for covering the shipping costs associated with returning items. Luxesai recommends using a trackable shipping method to ensure the safe return of your items.

Policy Updates
Luxesai reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about the most current return and refund procedures.

Governing Law
This Refund and Return Policy is governed by the laws of the jurisdiction in which Luxesai operates. Any disputes arising from this policy shall be resolved in accordance with applicable laws.