At Luxesai, we are dedicated to delivering your fashion products, including wigs, clothing, shoes, and accessories, safely and promptly. This Shipping Policy outlines how we handle processing, shipping, and delivery, ensuring a transparent and reliable experience for all our customers.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. We make every effort to ensure that your items are packaged securely and accurately before shipment.
Shipping Methods and Delivery Times
Luxesai offers a range of shipping options depending on your location. Delivery times are estimated and may vary based on factors such as product availability, destination, and the chosen shipping method. While we strive to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including weather conditions, customs inspections, or carrier delays.
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed at checkout. Luxesai may offer promotional shipping discounts from time to time. Any applicable shipping charges for returns or exchanges will be communicated clearly in our Refund and Return Policy.
Order Tracking
Once your order is shipped, you will receive a tracking number that allows you to monitor the delivery status. Luxesai is not responsible for delays or lost packages once the shipment has been handed over to the carrier. Customers are encouraged to track their packages to stay informed of delivery progress.
International Shipping
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in Luxesai’s shipping costs. Delivery times for international shipments may vary due to customs processing and local carrier performance.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact Luxesai immediately with proof of damage or missing items. We will work with the shipping carrier to resolve the issue and ensure a replacement or refund is provided as quickly as possible.
Policy Updates
Luxesai reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for the most current information regarding shipping procedures.
Governing Law
This Shipping Policy is governed by the laws of the jurisdiction in which Luxesai operates, and any disputes arising from this policy shall be resolved in accordance with applicable laws.
